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Frequently Asked Questions:

Find answers to questions most frequently asked by our customers detailing the correct usage, maintenance and cleaning procedures.

For more than 40 years we have been developing and producing what we can do best – vacuum cleaners. We don’t produce and sell other products because we specialise in vacuum cleaners. With pride we can say that 90% of all components used are made and developed by SEBO. A SEBO vacuum cleaner has usage oriented, patented solutions, low follow-up cost, durable designs and materials developed from our experience in commercial use, a long-term spare parts availability and is “Made in Germany”.

The life of the filters depends on the nature of absorbed dirt. In normal use (common house dust) we recommend to change the filters after 10 – 20 filter bags.

The power head cleans carpets more efficiently, more quickly and more intensely than a “normal” suction clean only nozzle. SEBO ET Power heads are comfortable and easy to use due to the brush action of the power head which lets the power head move forward almost on its own. Unlike a turbo brush, the electric motor of the power head provides a continuous rotation speed. This ensures a perfect cleaning result, even with difficult to remove pet hair and lint. At the same time, the use of power head prevents pile flattening and can double the lifetime of your carpet.

A vacuum cleaner is designed to keep your home clean. A good vacuum cleaner will remove more debris than others and a very good one will ensure that this debris will not get back into the home either by being blown out through the filters or released when it is emptied. The SEBO filter bag system not only enhances filtration, but it also allows you to hygienically dispose of collected debris.

Think of your kitchen bin: undoubtedly you use a bin liner. This is for the very good reason that without the convenience of a bin bag, emptying it would be very messy. You would have to frequently clean it – which would be an unpleasant and time consuming task.

Dust becomes airborne very easily and will almost certainly contain hazardous material such as dust mite faeces and bacteria. With a SEBO sealable high filtration bag, dust isn’t a problem: It is safely retained within the filter bag and can cleanly and easily be disposed of in the bin, inside or outside. The filter bag housing of a SEBO remains free of dust and does not require cleaning. For allergy sufferers the filter bag protects you from the risk of exposure to dust.

Your SEBO vacuum cleaner is a durable and tough machine. In order to get the best performance and longest life from your SEBO vacuum cleaner, you should pay attention to the following care instructions:

  • Change the filter bags, micro/ hospital grade and motor filter of your vacuum cleaner regularly. Please note the filters are not washable.
  • Check the brush of your SEBO FELIX, SEBO AUTOMATIC X and SEBO ET power head regularly for hair and fibre and change the brush when it is worn.

The inclusion of the following paragraph is a requirement by Australian Law. It explains that consumers have rights by law regardless of any warranties provided or not by a manufacturer or supplier.

“Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”

In addition to guarantees under Australian Consumer Law, SEBO Australia Pty Limited warrants all domestic machines and their components against faulty material and/or workmanship for a period of two years from the date of purchase by the consumer. This guarantee applies to SEBO products purchased in Australia. Please refer to your Warranty statement in the carton for more details.